jbaruch/frequent-flyer-advocate
Write professional, persuasive complaint letters to US airlines emphasizing loyalty status, DOT regulations, and airline commitments.
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escalation-output.mdrules/
- alwaysApply:
- No
- applyTo:
- skills/frequent-flyer-advocate/** — when producing escalation guidance, escalation plans, or post-letter next-steps documents
- description:
- Output requirements for escalation guides and plans.
Escalation Document Requirements
Every escalation guide, escalation plan, or next-steps document MUST include:
- Compensation logging. Tell the user to come back when they hear from the airline so compensation can be logged to the credits inventory and a follow-up or DOT complaint drafted if needed.
- Executive routing. If the user already contacted general customer service with no result, explicitly tell them to resend the letter to executive customer relations with the specific address — do not just mention executive contacts exist.