jbaruch/frequent-flyer-advocate
Write professional, persuasive complaint letters to US airlines emphasizing loyalty status, DOT regulations, and airline commitments.
76
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95%
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complaint-patterns.mdrules/
- alwaysApply:
- No
- applyTo:
- skills/frequent-flyer-advocate/** — when prior complaints exist for the same airline and the skill is deciding whether to reference them
- description:
- Constraints on referencing complaint history in letters.
Complaint Pattern Usage
When the complaint bank returns prior complaints for the same airline and passenger:
- Reference when: same failure category occurred 2+ times, a prior complaint was DENIED and the issue recurred, or the same route has repeated problems.
- Do NOT reference when: prior complaints are unrelated categories (a baggage issue and a delay are not a "pattern"), the prior complaint was years ago and resolved well, or you're stretching to connect unrelated incidents.
- Tone: matter-of-fact. "This is the third cancellation in eight months" is powerful. Do not editorialize — state the pattern as fact.
- Placement: prior complaint references belong in the opening (loyalty despite adversity) or airline-vs-reality section (systemic failure). NOT in the regulatory or remedy sections.
- If no pattern criteria are met, do not reference prior complaints at all. A letter without history is fine. Forcing a weak connection undermines credibility.