Complaint Filing After Letter Completion

Problem/Feature Description

You have just finished writing a complaint letter for the following situation:

Passenger: Tom Chen, United Airlines Premier 1K, 4 years loyalty, approximately 800,000 lifetime miles.

Incident: United flight UA456 from San Francisco (SFO) to Denver (DEN) on February 28, 2026. Tom was denied boarding despite having a confirmed first-class ticket ($1,200). The gate agent said the flight was oversold. Tom was offered a $200 voucher which he declined. He was rebooked on a flight 5 hours later in economy. He missed a ski trip departure with friends and forfeited a $450 non-refundable lodge reservation.

The complaint letter has been written and delivered. It requested: statutory denied boarding compensation (up to $1,550), reimbursement of the $450 forfeited reservation, upgrade to first class on a future flight, and 75,000 miles.

The complaint bank and credits inventory are both empty — this is Tom's first complaint.

Output Specification

Produce a file named post-letter-actions.md that documents all the actions taken after the letter was completed:

1. What was filed to the complaint bank (the exact command or its parameters)
2. What escalation guidance was provided
3. What follow-up instructions were given to Tom about coming back with the resolution