Content
85%Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.
A well-structured, highly actionable billing-case procedure with explicit validation and closure gates throughout. The main weakness is token efficiency: the identical 7-step skeleton is repeated across four flows where a shared template plus per-flow deltas would be leaner.
Suggestions
Define the shared 7-step flow skeleton once under 'Start every case' and present each of the four flows as only its deltas against that skeleton, cutting the repeated Evidence/Match/Allowed action/Approval gate/Customer communication/Post-action verification/Closure headings.
Consider extracting the per-flow field verification lists (e.g. 'subscription status, latest invoice, payment intent, retry schedule...') into a compact shared table indexed by flow, since much of the verification vocabulary recurs.
The finish template and the 'Run customer-support-verification before claiming completion' line could be consolidated into a single closure checklist to reduce trailing repetition.
| Dimension | Reasoning | Score |
|---|---|---|
Conciseness | The body is dense and free of concept-padding Claude already knows, but the same 7-step skeleton (Evidence/Match/Allowed action/Approval gate/Customer communication/Post-action verification/Closure) is repeated verbatim across four flows; defining the shared skeleton once and listing per-flow deltas would tighten it, matching the 'mostly efficient but could be tightened' anchor. | 2 / 3 |
Actionability | Instruction-only but highly concrete: names exact identifiers to search by ('normalized email, account id or UID, billing customer id, subscription id, invoice id...'), exact verification fields, and a literal record format ('action + exact target + timing + amount and currency'), so the absence of code is not penalized. | 3 / 3 |
Workflow Clarity | Every flow is a clearly numbered 7-step sequence with explicit validation checkpoints (post-action read-back), stop conditions ('Stop when identifiers disagree'), and closure gates ('Close only after the approved... state are verified'), matching the anchor for clear sequences with feedback loops. | 3 / 3 |
Progressive Disclosure | No bundle files exist and none are needed; the body is self-contained and organized into clearly headed sections (Start every case, four flow sections, Trustpilot exclusion, send/archive/handoff, finish template) with one-level references to sibling skills only, satisfying the well-organized-sections allowance. | 3 / 3 |
Total | 11 / 12 Passed |