voice-of-customer-synthesizer

Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a unified VoC report with theme clustering, sentiment analysis, trend detection, and actionable recommendations for product, marketing, and CS teams. Chains review-site-scraper for public review data.

Quality

73%

Does it follow best practices?

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Securityby

Low

Low-risk findings worth noting

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tessl review fix ./skills/research/composites/voice-of-customer-synthesizer/SKILL.md

Quality

Content

72%Weight 40%Scale 1-5

Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.

A highly actionable, well-templated VoC workflow with clear phasing, but it lacks validation checkpoints in its batch process and keeps all content in a single long file rather than progressively disclosing detail.

Suggestions

Add explicit validation checkpoints (e.g., 'Before clustering, confirm feedback from at least 3 sources; if fewer, flag low-confidence themes') to lift workflow clarity above the batch-operation cap.

Move the large output-format and theme-card templates into a referenced file (e.g., references/output-template.md) and keep SKILL.md as a concise overview to improve progressive disclosure.

Trim the 'Built for...' marketing framing and merge the duplicate 'When to Use' and 'Trigger Phrases' lists to tighten conciseness.

Dimension	Reasoning	Score
Conciseness	The bulk is purposeful templates and structure rather than concept explanation, but the 'Built for...' framing paragraph and the redundant 'When to Use' / 'Trigger Phrases' sections could be trimmed.	4 / 5
Actionability	Provides fully specified, copy-ready templates (normalized feedback format, theme card with explicit '3+ customers' thresholds, sentiment overview, and complete output markdown) covering the common cases.	5 / 5
Workflow Clarity	The six phases are clearly sequenced, but there are no explicit validation/verification checkpoints for a batch synthesis operation, which per the rubric caps workflow clarity at 3.	3 / 5
Progressive Disclosure	Sections are well-organized by phase, but the skill is a monolithic 313-line file with large templates (output format, theme card) inlined and no one-level-deep references to split the content.	3 / 5
	Total	15 / 20 Passed

Description

75%Weight 40%Scale 1-5

Based on the skill's description, can an agent find and select it at the right time? Clear, specific descriptions lead to better discovery.

A specific, well-scoped description that names concrete capabilities and input sources with low conflict risk, but it omits any explicit 'when to use' trigger guidance, capping completeness.

Suggestions

Add an explicit 'Use when...' clause with concrete trigger phrases (e.g., 'Use when synthesizing customer feedback, building a VoC report, or clustering NPS/support themes') to lift completeness.

Include a few more natural user synonyms (e.g., 'customer insights', 'feedback report', 'review aggregation') to broaden trigger-term coverage.

Dimension	Reasoning	Score
Specificity	Lists multiple concrete actions ('theme clustering, sentiment analysis, trend detection, and actionable recommendations') and enumerates many specific input sources, giving comprehensive coverage of capabilities.	5 / 5
Completeness	Clearly answers 'what' the skill does but provides no explicit 'Use when...' clause or equivalent trigger guidance, which per the rubric caps completeness at 3.	3 / 5
Trigger Term Quality	Includes natural terms users would say ('customer feedback', 'VoC', 'NPS', 'G2 reviews', 'support tickets') but is missing some common synonyms and variations a user might naturally phrase.	4 / 5
Distinctiveness Conflict Risk	Occupies a clear niche (Voice of Customer synthesis) with distinct source-specific triggers and minimal overlap risk with other skills.	5 / 5
	Total	17 / 20 Passed

Validation

93%

Warnings & errors only

Checks the skill against the spec for correct structure and formatting. All validation checks must pass before discovery and implementation can be scored.

Validation — 15 / 16 Passed

Validation for skill structure

Criteria	Description	Result
frontmatter_unknown_keys	Unknown frontmatter key(s) found; consider removing or moving to metadata	Warning

	Total	15 / 16 Passed

Repository: gooseworks-ai/goose-skills
Path: skills/research/composites/voice-of-customer-synthesizer/SKILL.md
Commit: 2523432

Reviewed: 5 days ago

Table of Contents

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