plugins

Use when building or integrating Twilio Agent Connect (TAC) to connect third-party LLM agent runtimes with Twilio Voice, Messaging, ConversationRelay, Conversation Memory, Conversation Orchestrator, or Enterprise Knowledge.

Planning skill for AI-powered conversational agents. Qualifies the developer's use case across outcome sophistication, entry point, and customer profile to recommend the right Twilio Conversations architecture and implementation skills. Handles both high-level requests ("build me a voice AI assistant") and specific ones ("integrate ConversationRelay with my OpenAI backend").

Record Twilio voice calls correctly. Covers the critical distinction between Record verb (voicemail) and Dial record (call recording), dual-channel for QA, mid-call pause for PCI, Conference recording, and the ConversationRelay workaround. Use this skill whenever you need to capture call audio for compliance, QA, or analytics.

Twilio CLI reference for managing Twilio resources from the terminal. Covers installation, credential profiles, phone number provisioning, sending SMS and email, webhook configuration, local development with a tunneling service, debugging with watch and logs, serverless deployment, and plugin ecosystem. Use when the developer asks to "just do it", "set this up", "run a command", mentions "CLI", "command line", or "terminal", or when an AI agent can execute a task directly instead of writing application code.

Registrations required BEFORE Twilio traffic works. Covers messaging programs (A2P 10DLC, toll-free verification, WhatsApp WABA, RCS, short code, alphanumeric sender) and voice trust programs (STIR/SHAKEN, Voice Integrity, Branded Calling, CNAM). Each number/sender type has its own program — registration blocks traffic until complete.

Rules you must follow for Twilio messaging and voice traffic. Covers TCPA (consent tiers, quiet hours, DNC), GDPR (EU consent, right to deletion), PCI DSS (payment recording, Pay verb), HIPAA (BAA, PHI), FDCPA (debt collection limits), CAN-SPAM, WhatsApp policies, SHAKEN/STIR, and consent management patterns. Use this skill proactively when developers have working traffic to ensure they follow the rules.

Build multi-party calls using Twilio Conference. Covers warm transfer, cold transfer, coaching (whisper), hold vs mute, participant modes, and supervisor barge. Use this skill for any contact center, support line, or scenario requiring transfers, holds, or multi-party calls.

Create, manage, and send message templates using Twilio's Content API. Covers template creation for WhatsApp, SMS, RCS, and MMS; variable usage; WhatsApp Meta approval; and sending templates via ContentSid. Use this skill when building structured messages that require pre-approval or consistent formatting across channels.

Configure automatic conversation capture and routing with Twilio Conversation Orchestrator. Covers Configuration creation, channel capture rules, grouping types, status timeouts, Memory Store linkage, Intelligence linkage, and conversation lifecycle. Use this skill to automatically capture SMS, voice, WhatsApp, RCS, and web chat traffic into unified conversations without manually creating conversations or participants.

Build multi-channel messaging experiences using Twilio Conversations (classic) API. Covers creating conversations, adding participants (SMS, WhatsApp, chat), sending messages, and handling webhooks. Use this skill to manage persistent multi-party or multi-channel conversations beyond single-message SMS/WhatsApp.

Store and retrieve customer context using Twilio Conversation Memory. Covers Memory Store provisioning, profile management, traits, observations, conversation summaries, and semantic Recall. Use this skill to give AI agents or human agents persistent memory of customer interactions across sessions and channels.

Planning skill for building customer service and support systems. Qualifies the developer's needs across the support ladder (self-service → AI agents → contact center), channel mix, and scale to recommend the right Twilio architecture. Handles both "build me a call center" and "add an IVR to my existing support line."

Debug Twilio integrations and set up production observability. Covers the Console Debugger, Monitor Alerts API, Event Streams for error log streaming, status callback tracking, common error codes, and a systematic debugging workflow. Use this skill whenever a Twilio integration produces errors, messages fail to deliver, calls drop unexpectedly, or you need to set up monitoring for a production deployment.

Deliverability advisor for the Twilio Email API specifically. Use ONLY when the developer explicitly mentions Twilio Email, comms.twilio.com, or a Twilio (non-SendGrid) email program. For all other deliverability questions — including generic ones — use twilio-sendgrid-deliverability-advisor.

Use when the caller has Twilio credentials (Account SID + Auth Token or API Key SID + Secret) and needs to send email via comms.twilio.com/v1/Emails. This is Twilio-native email — NOT SendGrid. Do NOT use if the caller has a SendGrid API key (SG.-prefix) — use twilio-sendgrid-email-send instead. Covers single sends, batch sends up to 10,000 recipients, Liquid personalization, operation tracking, and error handling.

Add knowledge retrieval to AI agents using Twilio's Enterprise Knowledge product. Enterprise Knowledge is a centralized, searchable repository of your organization's documents, websites, and content — FAQs, support policies, warranty terms, product catalogs. Current models don't have access to how you run your business today. Enterprise Knowledge gives agents a way to query this repository during a conversation and ground their responses in your actual approved source material. This skill covers provisioning a Knowledge Base and uploading knowledge sources from web URLs, PDFs, and raw text, and running semantic search to retrieve relevant chunks at runtime. Enterprise Knowledge is shared across your organization — it captures what your organization knows and how it is meant to run. It is distinct from Conversation Memory (twilio-customer-memory), which is scoped to individual end-customers and captures what you know about a specific person. The two are designed to be combined: enterprise content for business practices, customer memory for personalization.

Set up and manage Twilio authentication credentials: Auth Tokens, API keys (Standard, Main, Restricted), Access Tokens for client-side SDKs, and credential rotation. Use this skill as a prerequisite foundation before making any Twilio API calls.

Planning skill for identity verification and fraud prevention. Qualifies the developer's needs across authentication method, channel selection, fraud risk level, and user experience to recommend the right Twilio Verify + Lookup architecture. Handles login, signup, password reset, and risk-adaptive verification.

Best practices for ISVs (Independent Software Vendors) building SMS features into multi-tenant SaaS platforms using Twilio. Covers customer onboarding for A2P and toll-free compliance, subaccount architecture, sender management, billing patterns, and common ISV pitfalls. Use this when building SMS capabilities that your customers will use to message their end users.

Look up phone number intelligence via Twilio Lookup v2 API. Covers number validation, line type detection (mobile/landline/VoIP), SIM swap detection, caller name, identity match, and SMS pumping risk scoring. Use this skill to validate numbers or assess fraud risk before sending messages or calls.