Content
77%Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.
The body is highly actionable with a clear, sequenced workflow and concrete examples, but it is longer than necessary due to repeated business-hours logic and does not properly split content across files — including a referenced examples.md that is missing from the bundle.
Suggestions
Create the referenced examples.md (or remove the dangling link) and move the detailed worked scenarios and special-case rules into it so the main body stays a lean overview.
De-duplicate the business-hours calculation logic that currently appears in both 'Examples' and 'Business Hours Calculation Rules' / 'Tips', keeping a single canonical worked example.
Trim or consolidate the 'Tips' section, which restates business-hours and edge-case rules already covered in 'Business Hours Calculation Rules' and 'Special Cases'.
| Dimension | Reasoning | Score |
|---|---|---|
Conciseness | The ~277-line body is mostly efficient and avoids explaining concepts Claude already knows, but the same business-hours logic is repeated across 'Examples', 'Business Hours Calculation Rules', and 'Tips', so it could be tightened considerably. | 2 / 3 |
Actionability | Provides a concrete SLA matrix, explicit formulas, multiple worked examples, a defined JSON output format, and a quality checklist — copy-paste-ready actionable guidance rather than vague direction. | 3 / 3 |
Workflow Clarity | The 5-step calculation process is clearly sequenced and reinforced by a quality checklist with validation items; since this is a calculation rather than a destructive/batch operation, the missing-feedback-loop cap does not apply. | 3 / 3 |
Progressive Disclosure | There is one signaled one-level reference ('See examples.md'), but that file does not actually exist in the bundle, and most detailed content (examples, escalation, special cases) is kept inline in an already-long body rather than split into separate files. | 2 / 3 |
Total | 10 / 12 Passed |