sla-calculation
Calculate SLA deadlines for support tickets based on customer tier and urgency. Use when determining response deadlines, checking SLA compliance, or when user asks about SLA, deadline, or response time requirements.
75
2.02x
Quality
63%
Does it follow best practices?
Impact
95%
2.02xAverage score across 3 eval scenarios
Securityby
Passed
No known issues
Optimize this skill with Tessl
npx tessl skill review --optimize ./lesson-04-claude-code-config/exercise/solution/.claude/skills/sla-calculation/SKILL.mdNo security issues found
Scanned
- Repository
- udacity/cd14715-claude-code-classroom
- Commit
6820a25
- Audited
- Security analysis
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