Granular 4-phase, 4-role GDS Service Standard assurance skills, panel orchestrator, and synthesis engine.
87%
Does it follow best practices?
Run evals on this skill
Adds up to 20 points to the overall score
Low
Low-risk findings worth noting
Point 3. What exists now. A note from a real contact centre, office, or paper route. Not a slide of a future operating model.
| Channel | Who uses it | Who staffs it | What people are told | Same as the other channels |
|---|---|---|---|---|
| Online guidance or an existing digital service | ||||
| Telephone | ||||
| Paper | ||||
| Face to face |
Visit note, personal details removed:
Where the guidance and the operation disagree:
.tessl-plugin
skills
alpha-assessor-design
alpha-assessor-lead
alpha-assessor-technical
alpha-assessor-user-research
assessment-panel-orchestrator
assessment-report-synthesis
beta-assessor-design
beta-assessor-lead
beta-assessor-technical
beta-assessor-user-research
discovery-assessor-design
discovery-assessor-lead
discovery-assessor-technical
discovery-assessor-user-research
gds-assessment-how-to
evidence-kit
alpha
beta
accessibility
decisions
design
operations
performance
platforms
privacy
research
team
discovery
live
accessibility
decisions
design
operations
performance
privacy
research
team
technology
panel
examples
apply-for-a-blue-badge
alpha
live-assessor-design
live-assessor-lead
live-assessor-technical
live-assessor-user-research