Granular 4-phase, 4-role GDS Service Standard assurance skills, panel orchestrator, and synthesis engine.
87%
Does it follow best practices?
Run evals on this skill
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Low
Low-risk findings worth noting
Point 3. One channel besides the prototype, sketched or scripted, and tried if you can. Alpha does not have to staff it.
Channel: telephone
What the person does there: Phones the contact centre. The adviser asks the same eligibility questions, takes a card payment, and arranges a home visit for the photo if the person cannot travel.
Where they have to start again after using the prototype: If they stop at the photo upload, the adviser cannot see the answers they already gave. They start the questions again. That handoff is untested.
Script or sketch location: One-page call script in the design folder notes, reviewed with two advisers on 4 November 2026. Not used with an applicant.
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assessment-panel-orchestrator
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