service-factory/gds-assessment-plugin
Granular 4-phase, 4-role GDS Service Standard assurance skills, panel orchestrator, and synthesis engine.
87%
Does it follow best practices?
Run evals on this skill
Adds up to 20 points to the overall score
Low
Low-risk findings worth noting
channels.mdskills/gds-assessment-how-to/evidence-kit/live/design/
Channels and the design backlog
Points 3, 4, and 5. The other channels have to match the digital service as it is this month. A known drop-off needs an owner and a backlog item.
| Channel | Still staffed | Last checked against the digital journey | Difference you found |
|---|---|---|---|
| Telephone | |||
| Paper | |||
| Face to face |
A recent content or interaction change: The drop-off or contact-centre demand that caused it:
| Known drop-off or assisted-digital failure | Owner | Backlog item |
|---|---|---|
A row with no owner fails Live.
.tessl-plugin
skills
alpha-assessor-design
alpha-assessor-lead
alpha-assessor-technical
alpha-assessor-user-research
assessment-panel-orchestrator
assessment-report-synthesis
beta-assessor-design
beta-assessor-lead
beta-assessor-technical
beta-assessor-user-research
discovery-assessor-design
discovery-assessor-lead
discovery-assessor-technical
discovery-assessor-user-research
gds-assessment-how-to
evidence-kit
alpha
beta
accessibility
decisions
design
operations
performance
platforms
privacy
research
team
discovery
live
accessibility
decisions
design
operations
performance
privacy
research
team
technology
panel
examples
apply-for-a-blue-badge
alpha
live-assessor-design
live-assessor-lead
live-assessor-technical
live-assessor-user-research