Concept test

Points 1 and 2.

Date: 21 October 2026 Researcher: User researcher Prototype or approach they used: Book a desk

Who took part, and how you recruited them: Four people who already hold a badge, recruited the same way as 14 October. All four described themselves as comfortable online. Colleague or stakeholder only: no

The task, including a step your team does not own: Book a council desk appointment, answer the questions, and have a member of staff take the photo. The badge decision still sits with the Blue Badge team.

What they did: Three booked a slot and preferred a person taking the photo. One would not travel to the civic centre and stopped. Where they stopped: The journey to the desk. That person lives alone and does not drive.

What you changed before the next session: Nothing in the prototype. The team noted that a desk route fails anyone who cannot travel. No further recruitment was done. Checked again in: Not checked again with someone who cannot travel.

If nobody in the room could use the prototype, say so. You do not need a finished accessibility audit at Alpha.