Concept test

Points 1 and 2.

Date: 14 October 2026 Researcher: User researcher Prototype or approach they used: Check and upload

Who took part, and how you recruited them: Two people who already hold a badge. Both answered a council newsletter. Both use a smartphone daily. Colleague or stakeholder only: no

The task, including a step your team does not own: Find out if they might qualify, upload a photo, and say what they would do next. The next step, a caseworker decision, belongs to the Blue Badge team.

What they did: Both finished the questions. One uploaded a photo from the phone. One stopped at the upload and said they would ask a neighbour. Where they stopped: The word "discretionary". Neither knew if it applied to them.

What you changed before the next session: Replaced "discretionary" with "a badge we can give when you have trouble walking". Checked again in: 21 October session.

If nobody in the room could use the prototype, say so. You do not need a finished accessibility audit at Alpha.