Granular 4-phase, 4-role GDS Service Standard assurance skills, panel orchestrator, and synthesis engine.
87%
Does it follow best practices?
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Adds up to 20 points to the overall score
Low
Low-risk findings worth noting
Points 8, 9 and 11. What a beta team would still have to deal with.
| ID | Risk | Who it affects | What the spike or test showed | What remains | Owner |
|---|---|---|---|---|---|
| R1 | A phone photo is rejected and the person cannot try again | Applicants | About one in three stock photos failed the size rules | The retry has not been designed | Technology |
| R2 | People who cannot travel have no tested route | Housebound applicants and carers | One confident user stopped rather than travel. No one housebound was recruited | H3 is open | User research |
| R3 | A photo is special category data | Applicants | The spike used stock photos only | A beta must not copy real photos into the scratch repository | Head of Customer Service |
| R4 | Eligibility wording is still the council's legal test | Applicants who choose the wrong route | "Discretionary" was not understood. The plain wording is untested with the missing groups | Blue Badge team owns the legal text | Design |
What a beta must not copy out of an existing system: The casework system's photo folder. It has no deletion date, and staff share a login.
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alpha-assessor-design
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alpha-assessor-technical
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assessment-panel-orchestrator
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