Granular 4-phase, 4-role GDS Service Standard assurance skills, panel orchestrator, and synthesis engine.
87%
Does it follow best practices?
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Low
Low-risk findings worth noting
Point 7. At least one row must be an option you discarded. A list of successes fails Alpha.
| Date | Option | What you did to test it | Result | Kept or discarded | Who decided | Sponsor present |
|---|---|---|---|---|---|---|
| 28 October 2026 | Chat decides | Three caseworkers reviewed a refusal | No reason was shown. They said it would create calls | Discarded | Head of Customer Service | yes |
| 4 November 2026 | Online upload as the only route | Six smartphone users and one person who would not travel | Works for the first group. Untested for people who cannot travel | Kept as one candidate, not the only route | User researcher and design | yes |
Forum the sponsor attends: Alpha show and tell, fortnightly Last date they attended: 4 November 2026 Decision they took there: Do not take the chat tool any further. Do not drop the paper form until the missing groups have been seen.
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